This page tells you what personal information we collect, why we need it, and how we keep it safe. We want to make it simple and easy to read.
In This Page
1. Who We Are
We are a travel agency in Rawalpindi, Pakistan. Our office address is:
Office 127, 1st Floor, Rania Mall, Saddar, Rawalpindi, Pakistan 46000
Whenever you view our website (cheapumrah.pk), give us a call, message us on WhatsApp, or share your travel documents, you send information to us. This page shows you exactly what we do with those details.
2. What Information We Collect
We only collect the details we need to book your trip and visas.
Information you give us directly
- Your full name, phone number, and WhatsApp number
- Your email address (if you want to share it)
- Your passport number, expiry date, and a photo of it (to get your visa ready)
- Your CNIC number and a copy of your CNIC card
- Vaccine cards required by the Saudi government
- Your date of birth and gender (needed for flights and hotels)
- Your trip choices — like room types, travel dates, or which city you want to fly from
- Payment proofs like bank slips (we never save your credit card numbers)
Information collected automatically when you visit our website
- Your city or country, based on your internet connection (IP address)
- The pages you look at and how long you stay on them
- The type of phone, computer, or browser you are using
- How you found our website (like from a Google search or a link on social media)
We do not ask for extra data
We only ask for details that directly help us set up your trip. If you are ever confused about why we need something, just ask us before you send it.
3. How We Use Your Information
We use your information for these specific tasks:
- To apply for your Umrah visa on the official Saudi Nusuk platform
- To book your plane tickets, hotel rooms, and car rides
- To send you your booking receipts and travel documents
- To answer your questions when you call or text us on WhatsApp
- To make our website better and improve our travel guides
- To follow the travel laws and rules in Pakistan
We do not send you spam or advertising messages unless you ask us to keep you updated on new deals.
4. Who We Share Your Information With
We only share your information with companies that help book your trip.
| Party | Reason |
|---|---|
| Saudi Ministry of Hajj & Umrah / Nusuk | Required to apply for your Umrah visa |
| Airlines (e.g., Saudia) | To book and confirm your flight tickets |
| Hotels in Makkah & Madinah | To confirm your room reservation |
| Ground transport providers in Saudi Arabia | To arrange airport pickups and city transfers |
| Pakistani regulatory authorities | To comply with travel agency licensing rules |
We never sell your information to anyone. We do not give it to advertising companies. We only give it to the groups that take care of your pilgrimage steps.
5. Cookies & Website Data
We use cookies on our website. These are small text files that sit on your device to help the site load and work like it is supposed to. They also give us a basic look at how people move around our pages so we can make the website better.
- Necessary cookies — These make the website load and run right. You cannot turn these off.
- Analytics cookies — These show us which guides are popular and how people find us. This data is mixed together anonymously so we cannot tell who you are. We use it to make the site easier to use.
You can turn off or delete cookies anytime in your internet browser settings. If you turn them all off, some parts of the site might not load properly.
6. How We Keep Your Information Safe
- We save your passports, CNICs, and photos in a private, locked folder. They are not stored on open or public websites.
- Only the specific staff member booking your trip can look at your files.
- We do not keep your files longer than we need to. Once your visa is ready and your trip is set up, we archive them safely.
- Our website uses HTTPS. This means the details you type into our site are encrypted and safe.
No internet system is perfectly safe. If you feel unsafe sending a specific document, let our team know first so we can help you send it a different way.
7. Your Rights
You have the right to ask us to:
- Show you all the personal information we have about you.
- Fix any mistakes in your information if it is wrong or old.
- Delete your data from our files (unless we have to keep it for tax or legal rules).
- Stop sending you updates if you signed up for them before.
To use any of these rights, contact us using the details in Section 10.
8. Children's Privacy
Many families travel with their kids through us. If a traveler is under 18 years old, we collect their passport, ID card details, photo, and vaccination papers. We use this information only to apply for their visa and buy their flight tickets. We look after children's information safely, just like we do for adults. The only people we share it with are the travel companies we mention in Section 4.
9. Changes to This Policy
We might update this page from time to time. When we make a change, we will update the date at the very top. We recommend checking this page before you book a new trip with us.